Because all products are made to order, our products are non-refundable. If a product arrives damaged or with an error, you can contact us at customersupport@alphaapparelco.com. If accepted, we will immediately reprocess your order or issue a full refund. This is the only circumstance we will do so.
Shipment & Returns
Refunds & Exchanges
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Timing
We do not recommend purchasing products that are needed by a specific deadline. Our timelines are estimates and can be subject to change. We are not responsible for missing estimated delivery dates for events such as birthdays, big little, etc.