Policy and Additional Information
CONTACTFor orders already placed: firstname.lastname@example.org
Business Hours Monday - Friday, 9am - 5pm EST
Please allow for 24-48 business hours for a response. Emails are answered in the order they are received.
By purchasing, you agree to these terms and subscribe to our notifications.
We can't promise any modifications or changes but we will do the best we can to accommodate your request! Unless otherwise stated, products are final sale, and we are unable to edit your order content or shipping address.
ALL ITEMS ARE MADE TO ORDER AND ARE FINAL SALE.
Any order discrepancies must be reported to us within 5 business days of your delivery date.
- Items take up to 2-4 weeks to process before shipping (shipping time is additional) depending on the season. This is clearly labeled on each item and at checkout.
- Delivery dates cannot be guaranteed. We do not suggest ordering items needed for strict delivery dates.
- We are not responsible for orders not arriving by a certain date and will not offer a refund.
- Items are not delivered on weekends.
- Orders placed after 10am MST on Friday will process the following Monday.
- FedEx and UPS cannot deliver to PO Boxes. A valid street address is required.
- We are not responsible for the following:
- USPS, UPS, DHL, or FedEx shipping delays. Please contact USPS, UPS, DHL, or FedEx directly with shipping questions or concerns.
- Packages that are lost or stolen after delivery has been made.
- Items delivered to an incorrect address supplied by the sender
- Customs fees and duties are the customer's responsibility.
LOOKING FOR SHIPPING & PICKUP FOR CUSTOM GROUP ORDERS?
See Custom Group Orders section at the bottom.
Turn items inside out. Wash on cold. Dry on low or air dry.
All of our items are custom made, just for you! All items are FINAL SALE. We do not offer returns or exchanges, but we are here to make things right if something was done in our error. This being said, we cannot offer refunds or returns based on sizing issues.
INDIVIDUAL PURCHASE. Review your purchase carefully before ordering. You are responsible for selecting the correct items and organization at checkout.
CUSTOM GROUP ORDERS. Carefully review your artwork, ink colors, and any placement and/or print size concerns with our team and/or your order coordinator before placing your order. Monitor colors can vary, and printed product can appear different than a virtual mockup. We do our best to make sure each detail is covered before placing your order. Any concerns with sizing or fit of garments must be addressed with our team prior to placing your order.
We’re perfectionists. We guarantee and stand behind the quality of our products. If we made a mistake, we are happy to fix it for you! Our quality control team inspects all goods prior to shipment. Defective items that are unworn and unwashed must be reported to us within 7 business days of your delivery date. Damages caused by improper handling aren't our responsibility. Please handle with care
LATE OR MISSING REFUNDS (if applicable)
You will receive an email confirmation from us when a refund has been processed. Please allow up to 5-10 business days for your refund to post. You may also contact your card provider for further assistance.
At Alpha Apparel, we have a clear policy in place when it comes to custom designs. If you are the original creator of a design, you have full rights to the credit of the design and are welcome to discuss with us how this design may be expanded and produced across other styles and variations. However, if you are bringing a secondary design to us as reference, you will not be eligible to receive credit for this design. Instead, you may be eligible to receive a one-time payment from our Design Reference Bonus Program to be discussed and improved internally. Once a non-original design is submitted to us, it becomes eligible to be varied and changed by our graphic designers to fit the needs of other customers or any and all designs which we see fit to create and produce, although we will seek approval. This policy ensures that credit is given where it is due, while also allowing for flexibility and innovation in our designs.
CUSTOM GROUP ORDERS
SHIPPING & DISTRIBUTION
All items are shipped to your order coordinator for distribution. No custom group orders are shipped to individual home addresses unless specified. Please check with your order coordinator regarding the delivery date of your items. This date will be approved on behalf of your order coordinator.
Orders will be delivered in bulk to your order coordinator for distribution. Alpha Apparel Co strongly advises picking up your order as soon as the items are delivered. We are not responsible for orders not picked up in a timely manner. Your order coordinator will receive a list with all orders placed, as ordered. Please check upon picking up your order that the correct items were given to you.
Alpha Apparel Co is not responsible for items distributed improperly, or for items misplaced on behalf of the order coordinator. Once the bulk order is received by the order coordinator, the responsibility of the items is in their hands. Our quality control team counts all orders twice to confirm that all pieces are accounted for prior to shipping. If an error was made on our behalf, we are glad to send any missing pieces to you as soon as possible.
PRICING FOR REORDERS
Once an order has printed and shipped, any additional pieces (if not needed due to our error) are considered a separate order. This separate order will be priced accordingly to the size of the re-order. A re-order for a quantity different than the original order may result in new pricing per item.