ENTER CYBER20 AT CHECKOUT FOR 20% OFF! ENDS NOVEMBER 29TH AT MIDNIGHT

FAQ

I purchased a product a few days ago but haven’t received any updates. Where is it?

As soon as you purchase, you should receive a confirmation email. However, during the time that the store is active, products have not been put into production yet. Once the store is closed, you will be notified that production has begun. Once your product has been shipped, you will receive an email with shipping information.

This being said, it is important to note that we do not begin production until the store has closed. If the order leader keeps the store open for a longer period of time, orders will not go into production for a longer period of time


At checkout, shipping said 3-4 business days. It’s been longer. Where is my product?

Our shipping does take 3-4 business days, however this is once the products have already been printed. We strive to complete all orders within 8-12 business days, (that doesn’t include weekends or holidays), although orders are frequently completed sooner. Shipping times vary depending on how quickly the group leader closes the store and allows us to begin productions. Once the store with your item has successfully been closed and we have created your product, you will receive tracking information for your purchase.


What if I just want one product?

Unfortunately, unless we already have a store open, we have a firm minimum of 30 pieces per custom product.


I didn’t buy before the store closed, is there a way I can still purchase one?

Our products are all made to order, so once a store has closed, we can no longer accept new orders


Do you offer bulk pricing? 

If you are making a bulk purchase, we can offer pricing based on total quantity. However, if we are selling products on a chapter store, prices are fixed.

Can you make types of products that aren’t shown on the gallery?

If you speak with your designer, we are happy to work with you to source and customize almost anything you'd like.


Do you only do screen printing?

No! We also offer embroidery.

Can I provide my own design?

If you would like a fully customized design, we can work with you to bring your idea to life.


Do you offer rushed orders?

Our orders run out a 7-10 business day timeline after the store closes. We are looking into rush options for orders but for now, we urge you to allow for the suggested amount of time before your event.

 

 

CONTACT

For orders already placed: customersupport@alphaapparelco.com
Business Hours Monday - Friday, 9am - 5pm EST

    Please allow for 24-48 business hours for a response. Emails are answered in the order they are received.

    Need to cancel or modify your order?

    We can't promise any modifications or changes but we will do the best we can to accommodate your request! Unless otherwise stated, email us within 1 business day of placing your order to make a change. We move quickly on our orders and once the ball is rolling on a product, we may be unable to make additional changes. 

    ALL ITEMS ARE MADE TO ORDER AND ARE FINAL SALE.

    Any order discrepancies must be reported to us within 5 business days of your delivery date. 

    SHIPPING

    INDIVIDUAL PURCHASES

    • Items take up to 2-4 weeks to process before shipping (shipping time is additional) depending on the season. This is clearly labeled on each item and at checkout. 
    • Delivery dates cannot be guaranteed. We do not suggest ordering items needed for strict delivery dates.
    • We are not responsible for orders not arriving by a certain date and will not offer a refund.
    • Items are not delivered on weekends.
    • Orders placed after 10am MST on Friday will process the following Monday.
    • FedEx and UPS cannot deliver to PO Boxes. A valid street address is required.
    • We are not responsible for the following:
      • USPS, UPS, DHL, or FedEx shipping delays. Please contact USPS, UPS, DHL, or FedEx directly with shipping questions or concerns.
      • Packages that are lost or stolen after delivery has been made.
      • Items delivered to an incorrect address supplied by the sender
      • Customs fees and duties are the customer's responsibility.

      

    LOOKING FOR SHIPPING & PICKUP FOR CUSTOM GROUP ORDERS?

    See Custom Group Orders section at the bottom. 

    GARMENT CARE

    Turn items inside out. Wash on cold. Dry on low or air dry. 

     

    RETURNS

    All of our items are custom made, just for you! All items are FINAL SALE. We do not offer returns or exchanges, but we are here to make things right if something was done in our error. This being said, we cannot offer refunds or returns based on sizing issues.

    INDIVIDUAL PURCHASE. Review your purchase carefully before ordering. You are responsible for selecting the correct items and organization at checkout.

    CUSTOM GROUP ORDERS. Carefully review your artwork, ink colors, and any placement and/or print size concerns with our team and/or your order coordinator before placing your order. Monitor colors can vary, and printed product can appear different than a virtual mockup. We do our best to make sure each detail is covered before placing your order. Any concerns with sizing or fit of garments must be addressed with our team prior to placing your order. 

      

    DAMAGED ITEMS

    We’re perfectionists. We guarantee and stand behind the quality of our products. If we made a mistake, we are happy to fix it for you! Our quality control team inspects all goods prior to shipment. Defective items that are unworn and unwashed must be reported to us within 7 business days of your delivery date. Damages caused by improper handling aren't our responsibility. Please handle with care

     

    LATE OR MISSING REFUNDS (if applicable)

    You will receive an email confirmation from us when a refund has been processed. Please allow up to 5-10 business days for your refund to post. You may also contact your card provider for further assistance.

     

    CUSTOM GROUP ORDERS

    SHIPPING & DISTRIBUTION

    All items are shipped to your order coordinator for distribution. No custom group orders are shipped to individual home addresses unless specified. Please check with your order coordinator regarding the delivery date of your items. This date will be approved on behalf of your order coordinator.

    Orders will be delivered in bulk to your order coordinator for distribution. Ali & Ariel strongly advises picking up your order as soon as the items are delivered. We are not responsible for orders not picked up in a timely manner. Your order coordinator will receive a list with all orders placed, as ordered. Please check upon picking up your order that the correct items were given to you.

    Ali & Ariel is not responsible for items distributed improperly, or for items misplaced on behalf of the order coordinator. Once the bulk order is received by the order coordinator, the responsibility of the items is in their hands. Our quality control team counts all orders twice to confirm that all pieces are accounted for prior to shipping. If an error was made on our behalf, we are glad to send any missing pieces to you as soon as possible.

     

    PRICING FOR REORDERS

    Once an order has printed and shipped, any additional pieces (if not needed due to our error) are considered a separate order. This separate order will be priced accordingly to the size of the re-order. A re-order for a quantity different than the original order may result in new pricing per item.